Shipping Policy

At Efabshop™, we offer fast, reliable, and fully trackable shipping to customers in Casablanca, across Morocco, and worldwide.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, you will receive a confirmation email containing your tracking number.

Shipping Timeframes

Delivery times may vary due to location, customs processing, or carrier delays.

Shipping Costs

We offer free standard shipping worldwide on all orders. Expedited options may be available at checkout for an additional fee.

Lost or Delayed Shipments

If your tracking hasn’t updated in 7 business days or your package is overdue, contact us at support@efabshop.com. Our team will help locate or replace your order promptly.

Safe Shopping Guarantee

Your satisfaction is our priority. All purchases are protected with SSL encryption and backed by our 30-day return policy for peace of mind.

Order Cancellation Policy

At EFAB Shop, we understand that plans can change. If you need to cancel your order, please contact us at support@efabshop.com within 12 hours of placing your purchase.

Cancellation Terms

Orders can only be cancelled within 12 hours of purchase. After 12 hours, your order may already be processed or shipped, and we will no longer be able to stop it.

If your order has already shipped, you may return it following our 30-Day Hassle-Free Return Policy once it arrives.

How to Request a Cancellation

To request a cancellation, please email us at support@efabshop.com with the following information:

• Order number
• Reason for cancellation (optional)

Once your cancellation is approved, your refund will be processed to your original payment method within 3–5 business days.

Fast and Easy

We strive to make cancellations as smooth and straightforward as possible so you can shop with confidence at EFAB Shop.

Refund & Return Policy

At EfabShop, transparency and customer satisfaction guide all our policies. This Refund & Return Policy complies fully with Google Shopping requirements.

1. Return Window

You may request a return within 14 days of receiving your order.

2. Eligibility for Returns

We accept returns when an item:

• Arrives damaged or defective
• Is the wrong item delivered
• Does not match the product description

Items must be unused and in original packaging. Proof of purchase is required.

3. Non-Returnable Items

• Perishable or consumable goods
• Personal hygiene items (unless defective)
• Custom or personalized items
• Clearance items unless defective

4. Refunds

After inspection of the returned item:

• Refunds are issued to the original payment method.
• Processing typically takes 5–10 business days.
• You will receive an email confirmation once completed.

5. Return Shipping Costs

• EfabShop pays return shipping for damaged, defective, or incorrect items.
• Customer pays return shipping for change-of-mind returns.

6. Exchanges

Exchanges are available for defective or damaged items. Notify us during your return request.

7. Order Cancellations

Orders may be canceled within 12 hours if not yet shipped. After shipping, cancellations are not possible.

8. How to Start a Return

Please contact us and include:

• Your full name
• Order number
• Reason for return
• Photos (for damaged/defective items)

9. Return Address